To learn more about the this application, click one of the following topics, click a specific question.

Login and Security
Q. Can someone help me with a forgotten password?
Q. How do I create an account?
General Information
Q. Are there any system requirements for using CaseTrak?
Q. What parts of CaseTrak can I access without creating an account?
Q. I received an e-mail letting me know that there had been a status change for a case. What should I do?
Q. I am an applicant for a case and want to stop or start receiving automatic notifications for when comments are posted for my application. What should I do?
Q. I am not an applicant for a specific case, but am interested in receiving automatic e-mail updates. How can I sign up?
Q. There is a field for “Case Number” on the search screen. Where can I find this information?
Q. Where can I view the plans for a particular case?
Q. Where can I get additional information about a case if I’m unable to come into the office?
Q. I recently submitted an application. What should I do if my contact information (phone number, address, e-mail, etc.) changes? How do I make sure the County has my correct information?
Q. What if I can’t find any details for the case I am interested in?
Q. Why does the program take me back to the log in screen if I click “edit” for one of the cases on the Search screen?

Searching Information
Q. How do I use the Search function?
Q. If there is a drop down list provided, do I have to use it?
Q. Do I have to enter something for every search criteria?
Q. Can I sort the cases returned from my search by title or date?
Q. Once I’ve located a case, how do I see additional information?
Q. How do I see the new comment?
Q. What if I don’t see any comments posted for the case I am interested in?
Q. Why are there only comments from a few agencies available to view for a particular case?
Q. On the Case Details screen, what is the difference between Actions and Comments?
Q. What if there is information missing from the basic case details?